![]() ![]() Tried to install and got a "Failure to Install" message. I rebooted again and then downloaded SAV from again. ![]() ![]() Then I searched "sophos" in the Finder and nothing came up. Then I emptied the Trash again and did a restart of the system. Then I searched for SAV and still found the Remove Sophos Antivirus app on the computer. Then I emptied the Trash and did a cold reboot. I then tried to add a folder in the Application Support Library as this says and copy the uninstaller there, but couldn't create the New Folder there. It must be run from the receipt location (/Library/Application Support/Sophos/he/Installer.app)Īpr 19 08:37:07 CWKlima.local Sophos Installer: Remove operation cannot run from this location (/Library/Application Support/Sophos/temp_671/Installer.app) Here's what I got from the installer log in the Console:Īpr 19 08:33:47 CWKlima.local Sophos Installer: Remove operation cannot run from this location (/Library/Application Support/Sophos/temp_647/Installer.app) Even if I trash the program and the removal tool McAfee won't install with the same error message. In trying to install McAfee I get an incompatible software message which I think is because it sees SAV. I've tried everything: Rebooting, repairing disk permissions, running CleanMyMac versions 2 and 3 (both of which hung up on trying to remove SAV), running AppCleaner, downloading a new removal tool from the Sophos website. I also think I originally created this problem by trying to remove SAV by dragging it to trash as I didn't see the Remove Sophos Anti-Virus application in my Applications. I can't even tell what version of SAV I'm running in the "About" screen as it says About Panel Version UNKNOWN, although I think it is the latest version 9. I'm running the latest edition of Mac OS X, Yosemite 10.10.3 and I can't remove SAV from my computer nor can I install a new version. ![]()
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